Category: Policy

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Refund & Exchange Policy

At Appalachian DiviniTEA, we take great pride in crafting small-batch, organic, and thoughtfully made consumable products. Due to the nature of our teas, tinctures, and herbal goods, we cannot accept returns or exchanges once products have left our hands.

No Returns or Exchanges

For the safety and quality assurance of our customers, all sales are final. We do not accept returns or exchanges on any items.

Damaged Products

If your order arrives damaged due to shipping, we’re here to make it right.
We are happy to issue store credit for any damaged items under the following conditions:

  • – You contact us via email ([email protected]) within 7 days of receiving your order
  • – You provide clear photo proof of the damage, including product and packaging
  • – Your order number is included in your email

Once verified, store credit will be issued promptly for the value of the damaged items.

Questions or Concerns?

If you have any issues with your order or need assistance, please reach out to us at [email protected] . We’re always here to help. Thank you for your trust and support!
– Ricky & Nikki

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A Note on Our Products and FDA Disclaimer

At Appalachian DiviniTEA, we craft our teas and extracts with care, using only high-quality, organic, and all-natural ingredients. We believe deeply in the power of plants to nourish and support wellness, but it’s important to clarify how our products are classified and what that means for you as our customer.

Our teas and extracts are considered food products, not dietary supplements or pharmaceuticals. Because of this classification, our offerings are not required to undergo third-party testing or FDA approval. While we take pride in sourcing responsibly, using only certified organic ingredients and/or wildcrafted mushrooms foraged by licensed foragers, and producing everything in small batches, our blends have not been evaluated by the Food and Drug Administration (FDA).

Our products are not intended to diagnose, treat, cure, or prevent any disease. They are meant to be enjoyed as part of a holistic lifestyle – nourishing, grounding, and connected to nature.

We are not medical professionals and cannot offer medical advice. If you are pregnant, nursing, taking prescription medications, or have any health concerns, we encourage you to consult your healthcare provider before consuming any teas or extracts.

Thank you for understanding and for supporting our small business. We’re honored to share our love of plants with you and to be part of your journey in holistic wellness.

— With gratitude,
Ricky & Nikki, Appalachian DiviniTEA

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Privacy Policy

Updated February 22, 2024.

This Privacy Policy describes how Appalachian DiviniTEA collects, uses, and shares information when you use our website or services. 

*Information We Collect*

We may collect personal information that you provide to us when you visit our website, make a purchase, or interact with us. This may include:

– Contact information (such as name, email address, phone number, and mailing address)

– Payment information (such as credit card details)

– Demographic information (such as age, gender, and location)

– Communications preferences

We may also collect information automatically through cookies and similar tracking technologies, such as your IP address, browser type, operating system, and browsing behavior on our website.

*How We Use Your Information*

We may use the information we collect for various purposes, including:

– Fulfilling orders and providing customer support

– Personalizing your experience on our website

– Sending promotional emails and marketing communications

– Analyzing trends and improving our website and services

– Complying with legal and regulatory requirements

*Information Sharing*

We may share your information with third parties for the following purposes:

– Service providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you.

– Legal purposes: We may disclose your information to comply with applicable laws, regulations, or legal processes.

– Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

*Data Security*

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

*Your Choices*

You may choose not to provide certain information, but this may limit your ability to use certain features of our website or services. You can opt out of receiving promotional emails by following the instructions in the email or contacting us directly.

*Updates to this Privacy Policy*

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Privacy Policy periodically for any updates.

*Contact Us*

If you have any questions or concerns about this Privacy Policy or our practices, you may contact us via email at [email protected]

By using our website or services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

Thank you!